Refund policy

Refund & Return Policy

Digital Products
Due to the digital nature of our downloadable products, all sales of digital products are final once the product has been delivered or downloaded. We do not normally accept returns, exchanges, or refunds on digital products.

If you experience a technical problem with your download, receive the wrong file, or the file is damaged or inaccessible, please contact MAPLEWARD MARKET and we will work with you to resolve the issue.

Physical Products
If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of receiving your order. Please include your order information and photos showing the issue so we can review it and determine the appropriate resolution.

Because many of our physical products are produced specifically for each order, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

Order Issues
If you have a problem with an order, please contact us through the contact information provided on our website. Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.